D&B recently released D&B360 3.0, an upgraded version of its sales and marketing intelligence solution for CRM systems. The newly released solution offers sales and marketing professionals access to D&B’s global business data and analytics directly from an organization’s existing CRM application.
Nexidia analyzes all customer interactions including phone calls, emails, chats or surveys to identify critical areas for improvement to enact change in business processes and agent performance.
Microsoft Dynamics CRM Online becomes first cloud CRM service to register with Cloud Security Alliance (CSA)
Buddy Media was acquired for approximately $689 million in cash and salesforce.com equity
SAP Solutions Overview
Microsoft Corp. (Nasdaq “MSFT”) today announced a new “Cloud CRM for Less” offer that helps customers of Oracle, Salesforce.com Inc. and SAP switch to the familiar, intelligent and connected experiences delivered by Microsoft Dynamics CRM Online. Building on the momentum of the global launch of Microsoft’s online CRM service in the first half of 2011, Microsoft is extending $150 (U.S.) cash per user seat (minimum of 50 seats per organization) to up to 500 user seats for each eligible customer.(1) This offer provides an opportunity for dramatic cost savings and helps customers realize the benefits from using software and online services that work the way people and organizations work.
Sales Force Automation software automates sales business tasks within a company. It is usually a part of a company’s CRM system, and it consists of a contact management system, lead tracking system, sales forecasting, order management, inventory monitoring and control, and information sharing. CRM integrates sales functions, marketing and customer service. The key to successful Sales Force Automation software implementation lies in complete, company wide integration among all customer service management departments. Companies can either order a software version fully customized to their business needs, or choose from a number of different SFA software products available on the market.