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BizCloud® Network | November 27, 2015

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93% of Facebook Users Clicking ‘Like’ Monthly, Nearly Half on Brands: Study

93% of Facebook users click the “Like” button at least monthly, but the meaning behind “Like” varies considerably by age and context, according to an ExactTarget study. The interactive marketing company found the most common uses of “Like” related to posts made by friends, followed by clicking the “Like” button on sites outside of Facebook as a form of ‘social bookmarking.’

“With Facebook such a vital part of the online social fabric, marketers need to be smart and strategic when developing campaigns on Facebook,” Jeff Rohrs, Vice President, ExactTarget’s Marketing Research and Education Group said in a statement. “A click of the ‘Like’ button means different things to different people. It creates an opportunity for further engagement, but it is merely one step toward the types of meaningful, cross-channel relationships marketers need to succeed.”

According to the research, a universal meaning of “Like” has yet to emerge largely because a click depends on the individual consumer and the context in which the “Like” button is used, Rohrs said.

Key findings of the research include:

  • 45 percent of Facebook users say they “Like” a company at least monthly, while 35 percent say they never “Like” a company.
  • 44 percent “Like” something posted by a company on Facebook at least once a month.
  • “Like” is not the same thing as permission – 15 percent say “Liking” a company’s Facebook page should “Always” be interpreted as permission to post marketing messages that appear in a user’s news feed, while 39 percent say their “Like” should “Never” be interpreted as permission.
  • People who “Like” a lot of brands (11 or more) are more likely to be motivated by rewards in the form of coupons or exclusive deals in exchange for their “Like.”
  • Younger consumers (age 18-26) tend to use “Like” for self-expression and public endorsement of a brand.
  • Consumers 27 and older are more likely to expect something of value in exchange for their “Like.”
  • Among people that have “Liked” at least one brand, 31 percent have avoided “Liking” more brands because they do not want to push things into their friends’ newsfeeds.
  • The average U.S. Facebook user “Likes” an average of 14 companies/brands.

“Facebook has emerged an essential interactive channel for brands to create engaging experiences and share relevant content,” said Tim Kopp, ExactTarget’s chief marketing officer. “The Meaning of Like provides marketers exclusive new insights on what consumers expect from brands on Facebook and offers recommendations on how to integrate the channel into the broader marketing mix.”



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